Refund policy

 

Return and Refund Policy 

We strive to provide you with the highest quality products and exceptional customer service. We want you to be completely satisfied with your purchase. However, if for any reason you are not entirely happy with your order, we have a straightforward Return and Refund Policy in place to ensure a smooth experience.

 

Returns Eligibility:

• To be eligible for a return, please ensure that you initiate the return process within 30 days from the date your order was shipped.
• The item must be unused, in its original packaging, and in the same condition as when you received it.
• Proof of purchase, such as the order number or receipt, will be required for all return requests.

 

Return Process:

• To initiate a return, please contact our customer support team within the 30-day window. They will provide you with further instructions and guide you through the return process.
• When returning the Ice Bath Tub, please ensure it is securely packaged to avoid any damage during transit.
• We recommend using a shipping service with tracking and insurance to ensure the safe return of the product.
• You will be responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on our part.

Refund:

• Once we receive the returned item and confirm that it meets the eligibility criteria, we will process your refund.
• The refund will be issued to the original payment method used for the purchase.
• Please note that it may take some time for the refund to be reflected in your account, depending on your bank or credit card provider's processing time.

Warranty:

• Our Portable Ice Bath comes with a 1-year warranty from the date of purchase.
• Our Portable Sauna comes with a 1-year warranty from the date of purchase.
• Our All-In-One Plunge Tub comes with a 2-year warranty from the date of purchase.
• This warranty covers defects or malfunctions that arise during normal use conditions.
• Basic wear and tear do not apply.
• The warranty does not cover damage due to water leaks from the unit, poor water chemistry, neglected filter care and replacement, freezing conditions, power outages, lack of attention to low water flow, or any other form of neglect, misuse, or abuse.
  
• We will not be able to provide refunds or replacements for any accidental damage caused by the customer.
• If you encounter any issues within the warranty period, please contact our customer support team. We will assess the situation and provide appropriate assistance, which may include repair, replacement, or refund at our discretion.

We value your satisfaction and want to ensure your experience is nothing short of exceptional. If you have any questions or concerns regarding our Return and Refund Policy, please don't hesitate to reach out to our customer support team. We're always here to help.