Shipping policy
Thank you for considering our ice bath tubs.
We couldn't be more excited to share this chilly journey with you!
Shipping Method:
We utilise reliable and trusted shipping services to deliver your ice bath tub in a timely and secure manner.
Shipping Costs (New Zealand):
Free Overnight Courier - North Island NZ
Free 2-3 Day Courier - South Island NZ
Shipping Costs (Australia):
Portable Ice Bath
We offer two shipping options for deliveries to Australia:
Economy (5-10 business days): The cost for economy shipping is $39. This method provides reliable and affordable shipping, ensuring your ice bath tub arrives safely within 5 to 10 business days. Please note that this timeframe is an estimate, and actual delivery times may vary depending on your location and unforeseen circumstances.
Courier (3-7 business days): For faster delivery, we offer courier shipping at a cost of $65. This method utilises a reputable courier service to expedite the shipping process, allowing your ice bath tub to arrive at your doorstep within 3 to 7 business days. Please note that this timeframe is an estimate, and actual delivery times may vary depending on your location and unforeseen circumstances.
Shipping Destinations:
New Zealand: Whether you reside in a major city or a remote area in New Zealand, we are committed to delivering our product to your doorstep.
However, please note that some remote areas may have limited access, and require an additional day or two. If you are unsure about the availability of shipping to your specific location, please contact our customer support team for assistance.
Australia: We ship our ice bath tubs to customers across Australia. Whether you reside in a major city or a remote area, we are committed to delivering our product to your doorstep.
However, please note that some remote areas may have limited access, and additional shipping charges may apply. If you are unsure about the availability of shipping to your specific location, please contact our customer support team for assistance.
Other Countries and Regions: Please feel free to contact our customer support team with your address and we will be more than happy to provide you with a shipping quote to see what we can do for you.
Order Processing and Shipping Time:
Upon receiving your order, we strive to process and package it as quickly as possible. All orders placed before 10am are generally delivered the next day in the North Island, while allowing 2-3 days for delivery to the South Island.
Shipping Updates and Tracking:
For your convenience, we will provide you with a tracking number once your order has been dispatched. You can use this tracking number to monitor the progress of your shipment on the shipping carrier's website.
Tracking updates will allow you to stay informed about the estimated delivery date and any potential changes.
Shipping Notifications:
We will send you an email notification once your order has been shipped. This email will contain your tracking information, allowing you to easily track your package.
Additionally, we may provide periodic updates regarding your shipment's progress, ensuring you're well-informed every step of the way.
Shipping Address:
Please ensure that the shipping address you provide during checkout is accurate and complete. We cannot be held responsible for any delays or issues resulting from incorrect or incomplete address details.
If you need to make changes to your shipping address after placing an order, please contact our customer support team as soon as possible.
Shipping Delays or Issues:
While we strive to deliver your order within the estimated timeframe, occasionally, unforeseen circumstances may arise that could cause delays. In the event of any delays, we ensure that you are well-informed
Please don't hesitate to contact our customer support team. We will work diligently to resolve any problems and keep you informed throughout the process.